Magic Atrium Beach Apartments Frequent Questions
We solve all your doubts
At Magic Atrium Beach we want to offer you the best possible experience when booking and enjoying your apartment. In this section you can consult the most frequently asked questions and answers. In addition, we remind you that our 'Bot' is available at the bottom of the web to solve your doubts.
- What advantages do I get when I book on the official website?
Nobody will offer you as much for your booking as Magic. Everything is advantages, from the moment you decide to make your booking with us until the day you return home.
-We guarantee you the Best Price Online. You won't find a lower price. And if you do, we'll make it up to you!
-Protected price: If after booking, the price of your holiday drops on our website, we will match the price of your booking. Take advantage of this and book early.
-You can get the Magic Amigos card where you will have a discount at any time of the year. All you have to do is register on our website.
-The last flats only on our website and confirmation of the booking instantly, in just 3 steps. No waiting time. Sale of last places only on our website.
-Book now and do not pay until 30 days before arrival (25% of the amount is paid in advance and the rest approximately 72 hours before the arrival date).
In addition to all this, if you stay with us for 5 nights or more we give you the following for free:
-Free transport from Alicante Airport or RENFE to the door of your Magic accommodation (minimum 5 nights).
- What channels are available to me for my booking?
Nobody will offer you as much for your booking as Magic. Only by booking through the official website we guarantee you the Best Price Online and other exclusive advantages that you can consult in section two of this FAQ section. You can also make your reservation by phone on +34 965 851 654, by email at firstname.lastname@example.org, contact us in the CHAT that you will find at the bottom of this website or through our social networks.
- How do I book on the official website?
On the home page of our website you will find a section called 'Book now', where you can select the dates you are interested in and access the availability of rooms by accommodation, regimes and prices.
You must choose your arrival and departure dates.
Number of people
Indicate the number of adults, children and babies in the booking. Please note that at Magic Costa Blanca we consider children from 2 to 16 years old and that the first child is free of charge. The number of babies is related to the number of cots that you can request in your booking by filling in the field 'Observations'.
Type of apartment/room
If you have selected dates and number of people, you will see the types of flats available and you will be able to choose the one that best suits your needs.
Regime and offers
Depending on the season, you can select the regime or offer you want (depending on the opening of the Aparotel Magic Tropical Splash). Our advice is to always book our Ultra All Inclusive regime, in which we are specialists, as it includes many advantages. With it, you won't have to spend any extra money on your holiday. Promotional rates or offers for different groups will also appear, whenever available.
Packages and Extras:
With your booking, you will be able to select a series of extra packages with services such as animal experiences, massages, park tickets, spa... that will complete your holidays.
Once you have clicked on 'Book now', it is important that you check the contact details you provide, in case we need to contact you before your arrival at the establishment.
Once you have filled in all the fields you can click on the 'Confirm Booking' button and your booking will be confirmed. A window should appear telling you that your booking has been successfully completed and will give you the option to print your confirmation voucher at that time, or you can wait until you receive it in your email and print it then.
To make a booking, the customer must provide a Credit or Debit Card number. As a management fee and to guarantee the reservation, from 22 to 30 days before arrival, the card provided will be charged with the amount corresponding to 25% of the reservation, and this amount will be deducted from the invoice of the total amount of the stay on arrival. In the event that this amount cannot be charged to the card, the client will have 24 hours to provide a new card number or the deposit in our bank account, which will be provided by e-mail. If no reply is received, the booking will be cancelled with the corresponding charges according to our cancellation conditions. The rest of the reservation will be charged 72 hours before the arrival date.
In the case of payments via Bizum, 100% will be paid at the time of booking.
- What time can I check in and what time do I have to leave my apartment?
The room check-in time at Magic Atrium Beach is from 16:00 hours. However, you will be able to enjoy our facilities as soon as you arrive. You can also leave your luggage at the hotel reception until you check into your room. During this time we will be preparing your room in detail and we will make the effort to have it ready before the scheduled time*.
Check-out time is until 10:00 . You can enjoy the bar and restaurant services (if included in your booking. the first service included is lunch and the last service is breakfast).
Remember to check with the booking department reservations the place of delivery of your keys (may vary depending on the season).
*The schedule of delivery and departure of rooms is subject to the decree 19/97 of February 11 of the law regulating tourist accommodation in the Valencian Community, in Article 7.
- What does each type of regime include?
At Magic Costa Blanca, we always recommend that you book your holiday with our Ultra All Inclusive regime, to enjoy multiple advantages and not have any extra expenses during your holiday.
Depending on the opening of the Magic Tropical Splash hotel you can make your reservation in different regimes (these descriptions may be subject to change). You can check what is included in each package HERE..
- Can I change my boarding plan?
Yes, it is possible to request to change your boarding plan to a higher one, with a small supplement per person and day (check dates and price at your accommodation or through our reservations department). It is recommended to give 15 days' notice.
- Where and when is it best to book?
In order to get the best price for your stay, we recommend that you make your reservation in advance and always through official Magic channels, such as this website. The department that manages the prices publishes the lowest rates in advance and they go up as occupancy increases. That is why, at Magic, those who go ahead get the best price. If it goes down later, we refund the difference on arrival, thanks to our protected price policy.
With your early booking you'll always come out ahead! You can check all the details of the details of the protected price through this link.
If you need a personalised quote, you can contact the reservations department on 902 165 454 or at email@example.com.
- Where can I request more information about my booking?
Magic Atrium Beach has several ways to contact and resolve any questions. You can check HERE your booking status
1.- Through our website: you can make your reservation and if you have any questions, enter our online chat, where our team will answer any questions that may arise about our services.
2.- Through the Central Reservations telephone number: 965 851 654, where our reservations team will answer any questions you may have and, if you wish, confirm your reservation.
3.- By e-mail: firstname.lastname@example.org
4.- Through our booking form here .
5.- By sending a private message with your question on Facebook.
- Are there any restrictions on the number of nights?
Yes, the minimum stay may be different in each of the hotels, and availability varies according to the occupancy of the accommodation. Our aim is to reconcile the well-being of our clients with that of our employees, so in many cases, only stays of 7 nights or full weeks can be booked.
With this system, we can provide quality employment for the staff. When only short stays are sold, rooms for the rest of the week cannot be sold. Therefore, we give preference to week-long stays and if at the last minute there are still rooms available, we shorten the stay. We offer you the possibility to be put on a waiting list and if the minimum number of nights is reduced, we will call you.
- Is there a car park?
Are you coming by car? We have a car park for all our clients, subject to availability. The service costs 15€ per day.
- Can I cancel or modify my booking?
Modifications: Booking modifications can be made at a higher amount than the initial booking, subject to availability. The cost of this procedure is 20€ per booking if requested through the modification form on the official website of the accommodation, or 30€ per booking if the request is made by telephone through the Magic Costa Blanca Call Centre. In both cases the cost is non-refundable.
In the case of having contracted the secure rate: Modifications can be made to bookings subject to availability if requested within 3 days of the arrival date. The cost of this management is 10€ per booking, both on the web and by telephone (non-refundable).
With your booking, you can contract the No Charge Rate (except non-refundable bookings) to cancel free of charge up to 3 days before your check-in date.
It covers any cause of cancellation and does not require any proof of cancellation. Check Here the conditions.
-If you have NOT contracted the No Charge Rate:
Cancellations* from 7 to 6 days before arrival, 25% of the reservation amount will be charged. Cancellations 5 to 3 days before arrival, 35%. Cancellations 2 days before arrival, the charge will be 80% of the amount of the reservation. For cancellations 1 day before arrival, no show or cancellation during the stay, the charge will be 100%.
Cancellations* in winter: from 7 to 6 days before arrival, 25% of the booking amount will be charged. Cancellations from 5 to 3 days before arrival, 35%. Cancellations 2 days before arrival, the charge will be 80% of the amount of the reservation. For cancellations 1 day before arrival, no show or cancellation during the stay, the charge will be 100%.
2. No cancellation charges will be applied for reservations cancelled up to 24 hours after the initial sending of the reservation, as long as they are more than 21 days prior to arrival.
3. For security reasons, the cancellation of a reservation must be made in writing. To do so, the holder of the reservation must fill in a request at BOOKING CANCELLATION indicating the accommodation and the booking reference number of the reservation he/she wishes to cancel. The date of receipt of this request will be considered as the date of cancellation and will be confirmed within 72 hours, validated by the booking reference number. No cancellations will be made by telephone. Requests received by any means other than the cancellation form will not be processed.
4. No-shows and cancellations during the stay will be charged at 100%, except for Formula 24.
5. Changes to bookings may be made subject to availability at a cost of 30€ (non-refundable) per room and must always be requested in writing to email@example.com.
If you have booked your reservation at a non-refundable rate:
You must in any case pay 100% of your booking.
- How can I get from Alicante Airport or from the Renfe train station to my accommodation?
We like our clients to have the best service and the best facilities for their stay. That is why we offer a shuttle service that leaves you at the hotel door. Moreover, for stays of 5 nights or more this service is FREE (only available from the booking process on our website).
SEE THE POSSIBILITIES:
- ECONOMIC: The shuttle service runs from the airport to the door of your establishment.
- AVE: For customers arriving by AVE, the shuttle service is also free! The shuttle service runs from the train station to the door of your accommodation.
*To request this service you must fill in a form on the confirmation voucher of your booking. If your stay is less than 5 nights, you can hire the transfer on your own through the company Beniconnect. To check dates and prices here is the web.
**You can only take 1 piece of hand luggage + one more piece of luggage per person.
-There are no wheelchair accessible buses.
-Transfer booking only valid during dates of stay (arrival and departure).
-Service available for flights arriving or departing between 08:00 and 23:59. From 01/11 to 31/03 flights between 08:00 and 22:00.
For bookings made less than 48 hours in advance the shuttle service will only be available subject to availability.
- Where can I see reviews of the accommodation?
Every year, our accommodations are awarded by prestigious portals such as Google, Booking or Tripadvisor, where many of our guests leave their reviews of their stays.
- Is there a spa and is it free?
With your reservation, you can access the pools and services of Magic Atrium Beach and Magic Tropical Splash. Access to the Magic Tropical Splash spa is only free if you have contracted the Ultra All Inclusive regime. In this way, you have 1 hour free if your stay is 4 nights or more. If your stay is 7 nights or more, you will have 2 hours included.
To access the spa it is compulsory to purchase the hygiene kit. The price is 5€. If you wish to access the Spa with another type of regime, please ask at reception.
- Is there a security deposit?
At any time during your stay, the establishment reserves the right to ask the holder of the reservation for a valid credit card to pre-authorise an amount equivalent to 75 EUROS/ADULT to cover possible damages/extra expenses that may be caused in the facilities. This amount is also requested as a guarantee against any claim for possible breaches of the contract of stay or the rules of the internal regime of the establishment by the guests. This deposit will be refunded at the end of the stay, after check-out and is subject to an inspection by the accommodation to assess if there has been any damage or breach of the internal regime or if the customer has made any extra consumption (not included in their regime) in the accommodation.
- Are there options for coeliacs, allergy sufferers or vegetarians on the buffets?
At Magic we work every season to incorporate new gastronomic options into our menus and buffets, such as gluten-free, sugar-free or vegetarian food. If you have booked your flat on a self-catering basis in our Magic accommodation (depending on the season), we have restaurants/buffets where you can choose the food of your choice. However, if you have any allergies or special requests, just tell the maitre d', who will be at the entrance to the restaurant, and he will tell you what food you can eat. In any case, our kitchen service can also cook something adapted with 24 hours' notice.
- Can I travel with my pet?
We know how much your pet means to you, that's why at Magic Atrium Beach we are 'Pet Friendly'. Pets are allowed for a small daily supplement. You must book your flat together with the pet extra in 'packages and extras' (as many nights as shown on the booking). If you come with more than one pet, you must book as many nights as you bring (confirm with Reservations). We also offer you the possibility of accommodating your pet in the Caraby residence at a special price. Pets must comply with the regulations in force in each accommodation.
- Can I visit other Magic establishments with my booking?
With your Ultra All Inclusive booking you can visit other Magic hotels free of charge (Subject to conditions and availability of the booking terminal. Includes inter-hotel transfer service, except for visits to the Villa Luz hotel).
- What is the Magic Amigos club?
To benefit from the advantages of the Magic Amigos card, all you have to do is sign up on our website. From your next booking (once you identify yourself as a Magic Amigo) you will enjoy:
- Up to 10% discount on all your bookings depending on your level (*). Exclusive for you, for being a member of our Club.
- Fancy a relaxing experience? You have a discount on Spa and Wellness treatments in any of our hotels.
- Savour your discount in our themed restaurants (**). Surprise your five senses with the staging of our restaurants and gastronomic offer.
- You'll get access to our exclusive offers before anyone else, take advantage of our discounts!
- Free WiFi connection in all our facilities.
- We print your personal documents, such as plane tickets, bus tickets, or any paperwork that may arise during your stay.
- And best of all... you join a Magic Club!
(*) Discount applicable to only one room per booking in the name of the member.
(**) Visit to the themed restaurant by prior reservation at the hotel. Limited places per day
How do I get my discount?
Very easy! You only have to register in our web
and identify yourself before making your reservation. The loyalty discount will be automatically applied to the final amount of your booking.
Magic Amigos Card Application
You no longer need a physical card
STEP 1: Request your virtual card by registering on our Web. You must confirm your registration by email.
STEP 2: Log in to the website and search for availability and prices. Before confirming the reservation, you will see the final discount applied.
The discounts and services associated with each level may vary.
Only bookings that have been enjoyed will be counted, once the stay is over (for this it is necessary that customers have made the checkout at the accommodation booked.
- I have a discount code, how do I apply it?
To take advantage of some promotions or offers it is necessary to enter a promotional code at the time of booking, following the steps below:
1 - Select your booking (take into account the dates of stay valid during the promotion).
2 - Select the number of adults and children in 'occupancy'.
3 - In the section 'promotional code' enter the code to apply.
4 - Click on Check availability
5 - Your discounted room will automatically appear. Check that the dates and occupancy are correct.
- I have lost an object in the accommodation, what can I do?
Lost property is managed through the Foundspot online tool.
Click 'HERE' to start filling in the form and help you with your request.